Refund policy

You may return your Drop Tee unit within 30 days of receiving it, provided it is in its original working condition and includes all original parts, accessories, packaging, and documentation.

Condition Requirements

Returned products must be in good condition and free from damage caused by misuse, improper installation, modification, or excessive wear. We reserve the right to deny returns that do not meet these conditions.

Tee Cartridge Returns

Tee cartridges may be returned only if unopened and in their original packaging. Opened or used cartridges are not eligible for return.

Custom Hitting Mats

All custom-cut hitting mats are final sale and non-returnable due to their made-to-order nature.

How to Request a Return

To begin a return, please contact our support team via returns@droptee.golf with the following:

• Order number or proof of purchase
• Reason for return
• Photos if the product has been installed or used

After review, we will send return instructions and a return authorization number.

Shipping Costs

Customers are responsible for return shipping costs. We do not provide prepaid return labels. Original shipping charges are non-refundable.

Refunds

Refunds will be issued to the original payment method after the product is received and inspected. Please allow 5–10 business days for processing once the return is delivered to us.

Exclusions

• Custom hitting mats
• Opened or used tee cartridges
• Items damaged due to misuse, improper installation, or modification
• Normal wear and tear
• Products returned without a return authorization number